What You Implement After A Fraudulent Payment
Or to Prevent a Fraudulent Payment
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The BANK of AP: An Internal Control System to Combat Business Email Compromise

  • Live Date:  1st Wednesday Each Month
  • Time:  1:00 pm - 2:30 pm ET 
  • On-Demand Access:  Within 24 Hours
  • Trainer: Debra R Richardson, MBA, APPM, APM, CPRS
  • Limited Seats:  25

session description

An Internal Control System to Combat Business Email Compromise - More Effective than the Confirmation Phone Call Alone

Are you still receiving vendor information via email, fax, or hard copy? Then no security awareness training program or confirmation call will fully protect you from sending a fraudulent payment. Just ask cybercriminals who view Accounts Payable as a bank that has already sent then more than $43 Billion between 2016 and 2021. And it’s not slowing down. Accounts Payable is a special team that needs special processes to protect themselves, the vendor, and the company from payment fraud. You will learn an internal control system to avoid fraud when vendor remittance information is changed. Come away with a Fort Knox mindset and a process that is complete with the forms and scripts you need to implement today.  

Can't attend live?  Watch the latest On-Demand recording! 
  • Five steps to implement to avoid fraud  today when vendor remittance details are changed based on requests received via email, fax, or hardcopy
  • What validations are required to verify a vendor is real, their information is accurate, and you are in compliance with regulatory requirements
  • Template:  Authentication Matrix – Learn what it needs and how to use it to confirm you are communicating with your vendor and not a fraudster
  • Template: Vendor Banking Form – Learn why you need it and what you need to include to verify your vendor (and not a fraudster) completed it
  • Template:  Global Vendor Validation Reference List – Review vendor validation resources for 100+ Countries and determine which validations are required for your company 
  • Template:  Confirmation Phone Call Scripts – Learn what to say, what not to say, and how to verify you are confirming with your vendor and not the fraudster 
  • Template: Confirmation Log – Document vendor confirmation attempts to not lose sight of pending confirmations 
  • Template:  Desktop Procedure – Vendor Inquiries / Help Desk – Document your process for handling vendor inquiries and requests complete with standardized scripts for FAQs

training session content


Debra R Richardson, MBA, APPM, APM, CPRS

As a previous AP Sr. Manager over Global Vendor Setup & Maintenance, Debra found it difficult to find vendor process training to avoid fraud, fines, and bad vendor data. She now creates that content.

With over 20 years at Fortune 500 companies including Verizon, General Motors, and Aramark, she can provide you and your team with training on authentication techniques, internal controls, and best practices in the vendor setup and maintenance process.