VENDOR PROCESS TRAINING CENTER

Vendor Callback Confirmation ToolkitTM

Standardized, Effective, and Audit-Ready: The Ultimate Callback Confirmation Toolkit

Included the  Individual or Team Training Pass and Toolkit or Purchase Separately
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The Playbook for Confirmation Calls

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The Confirmation Call Is Not a Silver Bullet

Without a Standardized, Effective and Audit Ready Process

If Confirmation Calls were the silver bullet to prevent payment fraud there would be no fraud.  Hear the pain points of this manual process any why a standardized, effective and audit ready process is needed to avoid fraudsters evolving tactics
LinkedIn Article:  Nacha’s ACH Fraud Monitoring Rule: Is the Confirmation Call You’re Already Doing Compliant?  

Vendor Callback Confirmation ToolkitTM

Documented Best Practices Process. Built-In Fraud Prevention. All Team Members Performing the Same Way. 

  • Vendor Callback ConfirmationTM Toolkit Implementation Guide
  • Vendor Callback ConfirmationTM Desktop Procedure
  • Vendor Callback ConfirmationTM Process Map
  • Vendor Callback ConfirmationTM Log
  • Vendor Callback ConfirmationTM Scripts
  • Add Banking Details for ACH/Wire Payment
  • Change Banking Details for ACH/Wire Payment
  • Add Remittance Address for Check Payment       
  • Change Remittance Address for Check Payment 
  • Payment Confirmation – ACH / Wire Payment          
  • Payment Confirmation – Check Payment
  • Voice Mail – Vendor Contact Request – Remittance Confirmation
  • Email – Vendor Contact Request – Remittance Confirmation 
  • Mail – Vendor Contact Request – Remittance Confirmation
  • Voice Mail – Vendor Contact Request – Payment Confirmation
  • Email – Vendor Contact Request – Payment Confirmation
  • Mail – Vendor Contact Request – Payment Confirmation

Vendor Callback Confirmation ToolkitTM 
Implementation Guide
6-Step Process to Implement

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Vendor Callback Confirmation ToolkitTM
Desktop Procedure
Complete Documented Process

Vendor Callback Confirmation ToolkitTM
Process Map
Visualize Your Vendor Callback Confirmation Process

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Vendor Callback Confirmation ToolkitTM
Log
Keep Track of Vendor Callback Confirmation Status

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Vendor Callback confirmation ToolkitTM
Scripts
Scripts For Calls, Emails or  Mailed Letters

Digital downloads are not for redistribution, resale, or training outside your organization and are not to be modified or rebranded without written permission outside of your organization.  See Terms and Conditions

Author

Debra R Richardson, MBA, CFE, APM, APPM, CPRS

With over 20 years at Fortune 500 companies including Verizon, General Motors, and Aramark, she trains you and your team with the authentication techniques, internal controls, best practices and vendor validations to avoid fraud, fines and bad vendor data. 

A Certified Fraud Examiner (CFE), Debra has extensive experience with many of the most prevalent ERPs, including SAP, PeopleSoft, NetSuite, Intacct and Munis, and have helped those in the private or public sector prevent internal and external fraud.

She serves on the NACHA ACH Network Advisory Board, is the Ask The Expert for vendor master file questions with IOFM, is the Chapter President for the Central Atlantic Region IOFM Chapter, and was named one of the Top 10 AP Influencers three years by the AP Association.  

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