a must if you still receive vendor data via email

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Strategies for Your Email Inbox to Effectively Handle Incoming Vendor Supporting Documentation

  • Live Date:  Thursday, May 14, 2026 
  • Time:  12:00 pm - 1:00 pm ET 
  • On-Demand Access:  Last Recorded Session
  • Trainer: Debra R Richardson, CFE, MBA, APPM, APM, CPRS
  • IOFM CEUs: 1   ACFE CPEs:  1

session description

Whether your vendor supporting documentation comes in via individual email addresses or via a group mailbox, you’ll learn strategies to organize, monitor, and retain emails related to the vendor process. Review recommended best practices and tips on handling emails to the Vendor Team.

After this session participants will be able to:
  1. Organize the vendor team's inbox in line with best practices to make responding to inquiries more efficient
  2. Identify when additional inboxes may be required and critical separation of duties to avoid both internal and external fraud
  3. Understand when to use group mailboxes versus individual email addresses for dealing with vendors and internal team members
  4. Understand how to apply email rules to efficiently direct the flow of vendor documentation in order to process them timely
  5. Implement reporting on email activity to improve processing times and to identify any needed changes in coverage


To enroll in this training session:

1. Click the "PURCHASE" or "ACCESS" button above.

2. Attend Live: Click the link in the first section to register for live session.

3. Watch On-Demand: Access the recording and handouts sections.


Additional Information

  • Session Recording:  On-demand recordings will be available within 24 hours of the live session.  The last recorded session will remain available until the next live session recording replaces it. 
  • IOFM CEU Credit(s) is (are) earned for live, in-person or recorded sessions after the successful completion of the exam. 
  • ACFE CPE Participant Credit(s) is (are) earned for live or in-person after the successful completion of the exam. 
  • ACFE CPE Self-study Credit(s) is (are) earned for or recorded sessions after the successful completion of the exam. 
  • Session Access:  Access is available for one year from original enrollment date, or at the expiration of a Training Pass membership.
  • Prerequisites:  None
  • Who Should Attend:  This training session is for employees performing or managing the vendor setup and maintenance process.  This includes adding and updating vendor records, as well as responding to vendor inquiries regarding vendor data included on the vendor record. 
  • Advanced Preparation:  None
  • Program Level:  Beginner
  • Delivery Method:  Group Internet,  Self-Study,  In-Person
  • Field of Study:  Accounts Payable, Procure-to-Pay, Production, Fraud Prevention and Deterrence
  • Live Attendance:  All students attending live sessions must log on within the first 20 minutes.  Debra R Richardson LLC reserves the right to end any scheduled live training session after 20 minutes if no registered students have logged into the session.
  • Refunds and Cancellations:  Requests for refunds must be received in writing.  A full refund is available for any training session not attended or recording not viewed.  Rescheduling to a future session is available at no cost up to one year after the original purchase.  Vendor Process Training Pass Members will not be subject to a refund nor a cancellation fee as this session is included in the cost of the training pass, and the member will have access until the expiration date of the training pass. For more information regarding refund, complaint, and/or program cancellation policies please contact our offices at 313-572-1598.
  • Download:  PDF of the Presentation
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Debra R Richardson is as Certified Fraud Examiner (CFE) through the Association of Certified Fraud Examiners (ACFE) and offers training to other CFEs.  CFEs can earn both Participant Credit(s) and Self-Study Credits.  Trainings offered fall under one of two categories acceptable by the ACFE:  1) ACFE Category > Fraud Prevention and Deterrence; and/or 2) NASBA Recognized Category> Production. 

Earned ACFE CPE Credits:  1
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Debra R Richardson LLC is registered with IOFM as a sponsor of continuing education credit for any Accounts Payable or Procure-to-Pay Certification. These Certifications are designed to establish standards for the profession and recognize accounts payable and procure-to-pay professionals who, by possessing related work experience and passing a comprehensive exam, have met stringent requirements for mastering the financial operations body of knowledge. IOFM holds final authority on the acceptance of individual courses.

Earned IOFM CEUs: 1

session content

Trainer

Debra R Richardson, MBA, CFE, APM, APPM, CPRS

With over 20 years at Fortune 500 companies including Verizon, General Motors, and Aramark, she trains you and your team with the authentication techniques, internal controls, best practices and vendor validations to avoid fraud, fines and bad vendor data. 

A Certified Fraud Examiner (CFE), Debra has extensive experience with many of the most prevalent ERPs, including SAP, PeopleSoft, NetSuite, Intacct and Munis, and have helped those in the private or public sector prevent internal and external fraud.

She serves on the NACHA ACH Network Advisory Board, is the Ask The Expert for vendor master file questions with IOFM, is the Chapter President for the Central Atlantic Region IOFM Chapter, and was named one of the Top 10 AP Influencers three years by the AP Association.  

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