Communicate Effectively. Get Scripts for your team. 

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Build Your Vendor Communications Scripts and Notifications To Prevent Fraud

  • Live Date:  Thursday, July 16, 2026
  • Time:  12:00 pm - 1:00 pm ET 
  • On-Demand Access:  Last Recorded Session
  • Trainer: Debra R Richardson, MBA, CFE, APPM, APM, CPRS
  • IOFM CEUs: 1   ACFE CPEs:  1

session description

Review effective vendor communications you need to teach vendors how to do business with the team that handle vendor setup and maintenance to avoid payment fraud.  Convey the process for vendor adds and vendor changes in a way that makes it clear what documents are required, the process and timeline.  Suitable to be copied and pasted in an email, or read verbally for phone inquiries.  Customize the included vendor communications scripts for your vendor process.  Templates of each are included as part of the presentation and PDF version for download.  Includes the scripts from the Vendor Callback Confirmation Call Toolkit

After this session participants will be able to:
  1. Customize the included communication script templates based on their required documents and process
  2. Understand why the use of communication script templates is key in preventing fraudulent requests via email or phone
  3. Reach out to existing vendors that failed validations during the vendor master file review and request updated documents
  4. Complete a valid vendor confirmation to verify vendor remittance address or vendor banking changes before updating in the system


To enroll in this training session:
1. Click the "PURCHASE" or "ACCESS" button above.
2. Attend Live: Click the link in the first section to register for the live session.
3. Watch On-Demand: Access the recording and handouts sections.

Additional Information

  • Session Recording:  On-demand recordings will be available within 24 hours of the live session.  The last recorded session will remain available until the next live session recording replaces it. 
  • IOFM CEU Credit(s) is (are) earned for live, in-person or recorded sessions after the successful completion of the exam.
  • ACFE CPE Participant Credit(s) is (are) earned for live or in-person after the successful completion of the exam.
  • ACFE CPE Self-study Credit(s) is (are) earned for or recorded sessions after the successful completion of the exam. 
  • Session Access:  Access is available for one year from original enrollment date, or at the expiration of a Training Pass membership.
  • Prerequisites:  None
  • Who Should Attend:  This training session is for employees performing or managing the vendor setup and maintenance process.  This includes adding and updating vendor records, as well as responding to vendor inquiries regarding vendor data included on the vendor record. 
  • Advanced Preparation:  None
  • Program Level:  Beginner
  • Delivery Method:  Group Internet,  Self-Study,  In-Person
  • Field of Study:  Accounts Payable, Procure-to-Pay, Production, Fraud Prevention and Deterrence
  • Live Attendance:  All students attending live sessions must log on within the first 20 minutes.  Debra R Richardson LLC reserves the right to end any scheduled live training session after 20 minutes if no registered students have logged into the session.
  • Refunds and Cancellations:  Requests for refunds must be received in writing.  A full refund is available for any training session not attended or recording not viewed.  Rescheduling to a future session is available at no cost up to one year after the original purchase.  Vendor Process Training Pass Members will not be subject to a refund nor a cancellation fee as this session is included in the cost of the training pass, and the member will have access until the expiration date of the training pass. For more information regarding refund, complaint, and/or program cancellation policies please contact our offices at 313-572-1598.


  • Download:  PDF of the Presentation
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Debra R Richardson is as Certified Fraud Examiner (CFE) through the Association of Certified Fraud Examiners (ACFE) and offers training to other CFEs.  CFEs can earn both Participant Credit(s) and Self-Study Credits.  Trainings offered fall under one of two categories acceptable by the ACFE:  1) ACFE Category > Fraud Prevention and Deterrence; and/or 2) NASBA Recognized Category> Production. 

Earned ACFE CPE Credits:  1
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Debra R Richardson LLC is registered with IOFM as a sponsor of continuing education credit for any Accounts Payable or Procure-to-Pay Certification. These Certifications are designed to establish standards for the profession and recognize accounts payable and procure-to-pay professionals who, by possessing related work experience and passing a comprehensive exam, have met stringent requirements for mastering the financial operations body of knowledge. IOFM holds final authority on the acceptance of individual courses.

Earned IOFM CEUs: 1

session content

Trainer

Debra R Richardson, MBA, CFE, APM, APPM, CPRS

With over 20 years at Fortune 500 companies including Verizon, General Motors, and Aramark, she trains you and your team with the authentication techniques, internal controls, best practices and vendor validations to avoid fraud, fines and bad vendor data. 

A Certified Fraud Examiner (CFE), Debra has extensive experience with many of the most prevalent ERPs, including SAP, PeopleSoft, NetSuite, Intacct and Munis, and have helped those in the private or public sector prevent internal and external fraud.

She serves on the NACHA ACH Network Advisory Board, is the Ask The Expert for vendor master file questions with IOFM, is the Chapter President for the Central Atlantic Region IOFM Chapter, and was named one of the Top 10 AP Influencers three years by the AP Association.  

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